FAQ

Frequently Asked Questions

Products & Research Use

What are VialBench products intended for?
VialBench products are sold strictly for laboratory research, analytical testing, and in vitro or non-clinical investigation where permitted by law. They are not intended for human or animal use or consumption.

Are VialBench products intended for human or veterinary use?
No. VialBench products are not intended for ingestion, injection, topical use, compounding, food use, drug use, cosmetic use, veterinary use, or other human or animal use. They are sold exclusively for research purposes.

Do you provide dosage or administration information?
No. Because VialBench products are sold for research use only, we do not provide dosage, administration, reconstitution-for-use, treatment, or other human or animal use instructions.

Who can purchase from VialBench?
Purchasers must be at least 18 years old and are responsible for ensuring that their purchase, possession, and intended research activities comply with all applicable laws, regulations, and institutional requirements.

Where can I find information about a specific research compound?
Individual product pages contain research-oriented product information. You can also visit our Research Library and Research Blog for educational material covering compounds, biological pathways, laboratory research concepts, and related topics.

Testing & Product Information

Are VialBench products tested?
Yes. VialBench performs in-house testing on its batches as part of its quality-control process. In addition, one product per month is selected for third-party testing.

Where can I find Certificates of Analysis (COAs)?
Available Certificates of Analysis can be found in our Certificates of Analysis (COAs) section. If you need assistance locating documentation for a particular product or batch, contact us with the product name and lot information.

Why might the appearance of a product vary?
Research materials can vary in appearance depending on the compound, formulation, manufacturing process, concentration, and other characteristics. Minor differences in appearance do not necessarily indicate a difference in identity or quality. Refer to available batch documentation where applicable.

How should research products be stored?
Storage requirements may vary by product. Refer to the product information, labeling, or available documentation associated with the specific research material. Researchers are responsible for using appropriate laboratory handling and storage practices.

Ordering & Shipping

Where does VialBench ship?
VialBench currently ships within the United States only.

Which shipping carriers do you use?
Orders are shipped using USPS or UPS. Available services and shipping costs are displayed during checkout.

Do you offer free shipping?
Yes. Orders with a merchandise subtotal of $200 or more after discounts qualify for free shipping.

How can I track my order?
Once tracking information becomes available, it will be sent to the email address associated with your order. Registered customers may also be able to view order information through the My Account section.

Can I change or cancel my order?
Contact support@vialbench.com as soon as possible. Orders may be canceled before they have been fulfilled. Once an order has entered fulfillment or has shipped, cancellation may no longer be possible.

Can I change my shipping address after placing an order?
Contact us as quickly as possible. If the order has not yet been fulfilled, we may be able to update the address. Once an order has been processed or shipped, we cannot guarantee that an address change can be made.

Returns, Problems & Support

Do you accept returns or exchanges?
Because of the nature of the products sold by VialBench, sales are generally final. We do not accept routine returns or exchanges. Please review our Refund & Returns Policy for complete details.

What should I do if my order arrives damaged?
Contact support@vialbench.com within 48 hours of delivery. Include your order number, a description of the damage, and clear photographs of the product and shipping packaging. Please retain the product and packaging while the issue is being reviewed.

What if my order contains an incorrect or missing item?
Contact support@vialbench.com with your order number and details about the missing or incorrect item. Our team will review the order and assist you.

What if my package is delayed or appears to be lost?
First check the tracking information supplied by the carrier. Carrier delays can occur after a shipment leaves our possession. If the tracking information indicates a significant problem or you need assistance, contact us with your order number and tracking information.

How do I contact VialBench?
For order questions, product documentation, Certificates of Analysis, or general support, email:

support@vialbench.com

When contacting us about an existing order, including your order number will help us assist you more efficiently.