Effective Date: September 20, 2026

This Shipping Policy describes the shipping practices of VialBench Research LLC (“VialBench,” “we,” “us,” or “our”) for orders placed through VialBench.com.

1. Shipping Area

VialBench currently ships only within the United States.

We do not currently offer international shipping.

Availability of shipping to a particular location does not constitute a representation that the purchase, possession, or use of a particular research product is lawful in that jurisdiction. Customers are responsible for ensuring that their purchase and possession of products comply with applicable laws and regulations.

2. Shipping Carriers

VialBench primarily ships orders using:

• USPS
• UPS

Available shipping methods and applicable charges are displayed during checkout based on the order and delivery address.

VialBench may select or change the carrier or service level when reasonably necessary to fulfill an order, provided the change does not materially reduce the shipping service purchased by the customer.

3. Shipping Rates

Shipping charges, when applicable, are calculated and displayed during checkout.

The customer will have an opportunity to review applicable shipping charges before completing an order.

4. Free Shipping

Orders with a merchandise subtotal of $200 or more after discounts qualify for free shipping within the United States.

The $200 threshold is calculated after promotional discounts or coupon codes have been applied and before any applicable taxes or other non-merchandise charges.

Unless otherwise stated during checkout, VialBench will determine the carrier and shipping service used for orders receiving free shipping.

5. Order Processing

Orders are processed for shipment after payment and order information have been successfully received and the order has been accepted by VialBench.

Processing time is separate from carrier transit time.

Orders may occasionally require additional processing time because of order volume, holidays, payment verification, inventory issues, weather, carrier disruptions, or other circumstances.

Once an order has been fulfilled or transferred to the shipping carrier, it can no longer be cancelled.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting an order.

If you discover an address error before the order has been fulfilled, contact support@vialbench.com as soon as possible. We will attempt to correct the address when reasonably possible, but we cannot guarantee that an address can be changed after an order has entered fulfillment.

VialBench is not responsible, to the extent permitted by applicable law, for loss, delay, misdelivery, or additional shipping costs resulting from incorrect or incomplete address information supplied by the customer.

7. Tracking

When tracking information is available, it will generally be provided after an order has been prepared for shipment.

Carrier tracking information may take time to update after a shipping label has been created or a package has been transferred to the carrier.

Estimated delivery dates displayed by a carrier are estimates and are not guaranteed by VialBench.

8. Delivery

An order is considered delivered when the applicable shipping carrier records the shipment as delivered to the address provided with the order, subject to applicable law.

Customers are responsible for promptly retrieving delivered packages and maintaining appropriate storage conditions after delivery.

VialBench is not responsible for deterioration resulting from a package being left unattended after confirmed delivery or from improper storage or handling after delivery.

9. Shipping Delays

Carrier transit times are outside VialBench’s direct control.

VialBench is not responsible for carrier delays resulting from circumstances such as weather, natural disasters, transportation disruptions, holidays, labor disruptions, incorrect addresses, or other events outside our reasonable control.

If a shipment appears to be significantly delayed or lost, contact support@vialbench.com so we can review the available tracking information and determine appropriate next steps.

10. Damaged Shipments

If a product arrives damaged during shipment, contact support@vialbench.com within 48 hours of delivery.

Please retain:

• The damaged product;
• Original shipping box or mailer;
• Internal packaging;
• Shipping label; and
• Any other materials associated with the shipment.

We may request photographs of the product and packaging to evaluate the claim and, where applicable, pursue a claim with the shipping carrier.

Approved claims may be resolved through replacement, refund, or another appropriate remedy, subject to applicable law and our Refund & Returns Policy.

11. Missing or Incorrect Items

If your shipment contains an incorrect item or appears to be missing an item, contact support@vialbench.com promptly with your order number and a description of the issue.

Please retain the shipment and its packaging while we investigate.

12. Lost or Misdelivered Packages

If tracking information indicates that a shipment has not been delivered within a reasonable period, contact support@vialbench.com so we can review the shipment.

If tracking indicates that a package was delivered but you cannot locate it, customers should first check the delivery area and, where appropriate, contact household members, building management, neighbors, or the applicable carrier.

VialBench will reasonably assist in investigating reported delivery issues but cannot guarantee replacement or reimbursement for every package recorded by the carrier as successfully delivered.

Nothing in this policy limits rights or remedies that cannot legally be waived.

13. Order Cancellation

Orders may be cancelled before fulfillment.

To request cancellation, contact support@vialbench.com as soon as possible.

Once an order has been fulfilled or shipped, it cannot be cancelled and will instead be subject to the applicable Refund & Returns Policy.

14. Research Products and Storage

VialBench products are sold solely for legitimate research purposes and are not for human or animal use or consumption.

Customers are responsible for reviewing applicable product information and maintaining appropriate storage conditions after delivery.

Shipping methods and packaging are intended to facilitate transportation of research materials and should not be interpreted as establishing suitability for any prohibited use.

15. Contact Us

For shipping questions or problems with an order:

VialBench Research LLC
9500 Kiefer Blvd
PO Box 276001
Sacramento, CA 95827
Email: support@vialbench.com
Website: VialBench.com