Terms & Conditions and Research Use Agreement

Effective Date: September 20, 2026

These Terms & Conditions and Research Use Agreement (“Terms”) govern access to VialBench.com and purchases of products from VialBench Research LLC (“VialBench,” “we,” “us,” or “our”).

By accessing our website, creating an account, or placing an order, you (“Purchaser,” “Buyer,” or “you”) acknowledge that you have read, understood, and agreed to these Terms and all policies incorporated into them by reference.

By completing a purchase, you specifically acknowledge and agree that products sold by VialBench are intended solely for lawful research purposes and are NOT FOR HUMAN OR ANIMAL USE OR CONSUMPTION.

If you do not agree to these Terms, do not purchase or use our products.

1. Age and Eligibility Requirements

By using this website or purchasing from VialBench, you represent and warrant that:

• You are at least 18 years of age;
• You have the legal capacity to enter into a binding agreement;
• You are legally permitted to purchase and possess the products ordered in your jurisdiction; and
• Any information you provide to VialBench is accurate and complete.

VialBench reserves the right to request reasonable verification of age or eligibility and to refuse or cancel an order when appropriate.

2. Research Use Only

Unless expressly stated otherwise, products sold by VialBench are supplied strictly for legitimate laboratory research, analytical testing, educational, scientific, in vitro, or other non-clinical research purposes where permitted by applicable law.

VIALBENCH PRODUCTS ARE NOT FOR HUMAN OR ANIMAL USE OR CONSUMPTION.

Products are not offered or intended for:

• Human ingestion or administration;
• Human injection;
• Topical application to humans;
• Veterinary administration or use;
• Food or beverage use;
• Dietary supplement use;
• Drug use;
• Cosmetic use;
• Household use;
• Compounding for human or veterinary use; or
• Diagnosis, treatment, mitigation, cure, or prevention of any disease or medical condition.

Purchaser agrees not to use any VialBench product for a prohibited purpose.

3. Purchaser Qualification

By purchasing from VialBench, Purchaser represents and warrants that Purchaser possesses, or is acting on behalf of an organization that possesses, the knowledge, training, facilities, equipment, procedures, and experience reasonably necessary to safely receive, store, handle, study, and dispose of the materials purchased.

The term “qualified researcher” as used by VialBench does not necessarily mean that a purchaser holds a particular professional license, academic degree, government certification, or institutional affiliation unless expressly stated.

Purchaser represents that Purchaser is competent to handle the particular research materials being ordered and will do so only in an appropriate research environment and in accordance with applicable requirements.

4. Purchaser Certification of Intended Use

By completing a purchase, Purchaser certifies that:

1. Products are being acquired solely for a lawful research or analytical purpose;
2. Products will not be administered to or consumed by any human or animal;
3. Products will not be used as a drug, food, dietary supplement, cosmetic, or veterinary product;
4. Products will not be compounded or prepared for human or veterinary administration;
5. Purchaser will comply with applicable federal, state, and local laws and regulations;
6. Purchaser has independently determined that the purchase, possession, and intended research use of the product is lawful; and
7. Purchaser will maintain appropriate laboratory handling, storage, security, and disposal procedures.

5. No Medical, Veterinary, or Personal Use

VialBench does not sell its research products for medical, therapeutic, diagnostic, veterinary, bodybuilding, performance-enhancement, weight-management, or other personal-use purposes.

Products should not be purchased or used for self-experimentation.

A purchaser’s stated intention to use a product personally or administer it to another person or animal is inconsistent with these Terms and may result in cancellation of an order, restriction of an account, or refusal of future transactions.

6. No Medical or Veterinary Advice

Nothing appearing on VialBench.com or communicated by VialBench constitutes medical or veterinary advice.

This includes product descriptions, research articles, Research Library content, scientific references, Certificates of Analysis, FAQs, emails, social-media content, and customer-support communications.

Discussion of a compound’s chemical properties, mechanisms investigated in scientific literature, or historical or experimental research does not constitute a recommendation or instruction to use that compound in humans or animals.

VialBench does not provide medical diagnoses, treatment recommendations, dosing instructions, or individualized medical advice.

7. No Dosage or Administration Instructions

VialBench research materials are not supplied with instructions for human or animal administration.

Purchaser agrees not to request or rely upon VialBench for human dosing protocols, injection instructions, human reconstitution instructions, cycle recommendations, treatment protocols, or similar instructions concerning personal or veterinary use.

Any laboratory preparation information provided by VialBench must be interpreted solely within the context of legitimate laboratory research.

8. Product Information and Scientific Literature

Information concerning research compounds may summarize or reference published scientific literature and is provided for general scientific and educational purposes only.

References to scientific publications, experimental pathways, receptors, biological mechanisms, or research findings do not constitute representations that a VialBench product has been proven safe or effective for any medical or veterinary purpose.

Purchasers are responsible for independently evaluating scientific literature relevant to their research.

9. Regulatory Status

Unless expressly identified otherwise, VialBench research products are not represented as FDA-approved drugs, foods, dietary supplements, cosmetics, medical devices, or veterinary products.

The designation “Research Use Only” does not itself determine the regulatory status of a product or authorize a transaction that would otherwise be prohibited by applicable law.

10. Legal and Regulatory Responsibility

Laws and regulations concerning research compounds may differ between jurisdictions and may change over time.

Purchaser is responsible for determining whether the acquisition, possession, storage, handling, research use, transfer, or disposal of a particular product is permitted in Purchaser’s jurisdiction and circumstances.

VialBench may restrict or refuse sales of particular products or to particular locations when appropriate for legal, regulatory, compliance, safety, or risk-management reasons.

VialBench currently ships orders only to addresses within the United States.

11. Product Handling

Purchaser assumes responsibility for appropriate laboratory practices when handling products.

Depending upon the material, appropriate precautions may include laboratory personal protective equipment, controlled access, appropriate storage conditions, contamination prevention, accurate labeling, appropriate waste disposal, and procedures appropriate to the characteristics of the material.

Purchaser is responsible for reviewing available product documentation before handling a product.

12. Certificates of Analysis and Testing

Where provided, Certificates of Analysis (“COAs”) and laboratory results relate to the particular sample, lot, or batch identified in the applicable documentation.

Laboratory testing information should not be interpreted as demonstrating that a product is safe, effective, sterile, or appropriate for human or animal use unless the applicable test specifically establishes the characteristic in question.

A purity result, for example, is not equivalent to approval or suitability for human or animal use.

13. Product Appearance

The appearance, consistency, color, or physical characteristics of research materials may vary between compounds or batches.

Product photographs are provided for identification and presentation purposes and should not be treated as an analytical specification unless expressly stated.

14. Storage

Purchaser is responsible for maintaining appropriate storage conditions after delivery.

Any storage recommendations provided by VialBench relate solely to preservation of research material and do not constitute instructions concerning human or veterinary use.

VialBench is not responsible for deterioration resulting from improper storage or handling after delivery.

15. Pricing and Payment

Prices are displayed in U.S. dollars unless otherwise indicated.

VialBench may change product prices at any time. A price change does not affect an order already accepted except where correction is reasonably necessary because of an obvious pricing, listing, or technical error.

Purchaser agrees to provide current, complete, and accurate billing and payment information.

VialBench may cancel or hold orders when payment cannot be verified or when fraud, unauthorized payment activity, or other transaction risk is reasonably suspected.

16. Order Acceptance and Cancellation

Submitting an order does not obligate VialBench to accept or fulfill that order.

VialBench reserves the right to refuse, hold, or cancel an order when reasonably necessary, including when:

• Purchaser may be under 18;
• Information supplied by Purchaser appears inaccurate;
• Fraud or payment abuse may be involved;
• The intended use appears inconsistent with these Terms;
• Purchaser requests instructions concerning human or animal use;
• Shipping or possession may be restricted;
• An item was incorrectly priced, described, or listed;
• Inventory is unavailable; or
• Fulfilling the transaction could create a legal, regulatory, compliance, or safety concern.

Customers may request cancellation of an order before it has been fulfilled. Once an order has been fulfilled or shipped, it can no longer be cancelled.

Where appropriate, amounts paid for cancelled orders will be refunded to the original payment method.

17. Prohibited Purchasers and Uses

VialBench reserves the right to decline future business with purchasers who indicate that products are being acquired for prohibited purposes.

Statements suggesting intended ingestion, injection, dosing, self-experimentation, treatment, veterinary administration, or another prohibited use may result in cancellation of an order or restriction of the purchaser’s account.

18. Resale and Transfer

Purchaser may not market or transfer VialBench research products for human or animal consumption, medical treatment, veterinary treatment, dietary supplementation, cosmetic use, or any other prohibited purpose.

Any otherwise lawful commercial resale or transfer must comply with applicable law. The transferring party is responsible for satisfying applicable labeling, restriction, licensing, and regulatory requirements.

VialBench makes no representation that a purchaser is legally authorized to redistribute any particular product.

19. Shipping and Delivery

VialBench currently ships within the United States using USPS and UPS.

Available shipping services and applicable charges are displayed during checkout.

Orders with a merchandise subtotal of $200 or more after discounts qualify for free shipping, subject to any exclusions disclosed at checkout.

Purchaser is responsible for providing a complete and accurate shipping address.

VialBench is not responsible, to the extent permitted by law, for delivery problems caused by an incorrect address supplied by Purchaser, failure to retrieve a delivered package, or circumstances outside VialBench’s reasonable control.

Shipping availability does not constitute a representation that possession or use of a product is lawful in a particular jurisdiction.

Additional details are provided in the VialBench Shipping Policy.

20. Returns, Damage, and Product Issues

Due to the nature of the research materials sold by VialBench, sales are final except for products damaged during shipment or where otherwise required by applicable law.

A customer seeking assistance for a product damaged during shipment must contact support@vialbench.com within 48 hours of delivery.

Customers should retain the product, shipping container, packaging, shipping label, and other materials reasonably necessary to document the damage. VialBench may request photographs or other information necessary to evaluate the claim.

Approved claims may be resolved through replacement, refund, or another appropriate remedy at VialBench’s discretion, subject to applicable law.

Nothing in these Terms eliminates rights that cannot legally be waived.

Additional details are provided in the VialBench Refund & Returns Policy.

21. Assumption of Responsibility

Purchaser acknowledges that laboratory research materials may require specialized knowledge and precautions.

Purchaser assumes responsibility for determining appropriate laboratory procedures and for risks resulting from Purchaser’s handling, storage, experimentation, disposal, or unauthorized use of products.

Nothing in this section excludes liability that cannot lawfully be excluded.

22. Disclaimer of Warranties

To the maximum extent permitted by applicable law, products are supplied for their stated research purpose without warranties regarding suitability for any unstated, unauthorized, or prohibited application.

VialBench specifically makes no representation or warranty that a research product is safe or effective for human or animal use.

Any warranties that cannot legally be excluded remain unaffected.

23. Limitation of Liability

To the maximum extent permitted by applicable law, VialBench shall not be liable for damages resulting from misuse, prohibited use, improper storage, improper handling, unauthorized administration, modification, resale, or use inconsistent with product labeling or these Terms.

Nothing in these Terms limits liability where limitation is prohibited by applicable law.

24. Indemnification

To the extent permitted by applicable law, Purchaser agrees to indemnify and hold harmless VialBench Research LLC and its members, employees, contractors, and agents from third-party claims, losses, liabilities, or expenses arising from Purchaser’s unlawful, prohibited, or unauthorized use, handling, resale, or transfer of products.

25. Website Content and Intellectual Property

Unless otherwise indicated, VialBench.com and its original text, graphics, logos, product photography, page designs, research content, and other original materials are owned by or licensed to VialBench Research LLC and are protected by applicable intellectual-property laws.

Content may not be reproduced, distributed, republished, or commercially exploited without authorization except where permitted by law.

References, quotations, or links to third-party scientific literature remain the property of their respective owners.

26. Website Availability and Errors

VialBench attempts to maintain accurate website information but does not warrant that the website will always be uninterrupted or error-free.

Product descriptions, prices, inventory, images, or other information may occasionally contain typographical, technical, or administrative errors. VialBench reserves the right to correct such errors and, where appropriate, cancel or modify affected orders subject to applicable law.

27. Privacy

VialBench’s collection and handling of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

28. Electronic Agreement and Checkout Acceptance

Purchaser agrees that electronic acceptance of these Terms has the same effect as a handwritten agreement to the extent permitted by applicable law.

Before completing an online order, Purchaser may be required to affirmatively acknowledge acceptance of these Terms & Conditions and Research Use Agreement.

By checking the applicable acceptance box and submitting an order, Purchaser confirms that Purchaser has read, understood, and agrees to these Terms, including the Research Use Only restrictions described above.

VialBench may retain transaction records reasonably necessary to document acceptance, including the date and time, order number, applicable Terms version, account information, and checkout/session information.

29. Changes to These Terms

VialBench may revise these Terms periodically.

The version presented or linked at the time an order is placed will govern that transaction unless applicable law requires otherwise.

The effective date appears at the beginning of this document.

30. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain effective to the fullest extent permitted by law.

31. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where applicable law requires otherwise.

These Terms do not create an arbitration requirement, class-action waiver, or mandatory forum-selection provision.

32. Contact Information

Questions concerning these Terms, an order, or a research purchase may be directed to:

VialBench Research LLC
9500 Kiefer Blvd
PO Box 276001
Sacramento, CA 95827
Email: support@vialbench.com
Website: VialBench.com