Privacy Policy

Effective Date: September 20, 2026

VialBench Research LLC (“VialBench,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit VialBench.com, create an account, place an order, contact us, subscribe to communications, or otherwise interact with our website and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

  • Name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Account information
  • Order and transaction information
  • Products purchased
  • Communications you send to us
  • Information submitted through contact forms
  • Newsletter or marketing preferences
  • Reviews, comments, or other information you choose to submit

When you make a purchase, payment information may be collected and processed by our payment-processing providers. VialBench does not necessarily receive or store your complete payment-card information.

We may also automatically collect certain technical information when you use our website, including your IP address, browser type, device information, operating system, referring pages, pages visited, approximate location derived from IP address, and information about how you interact with the website.

2. How We Use Information

We may use information we collect to:

  • Process, fulfill, and manage orders
  • Process payments and refunds where applicable
  • Provide shipping and delivery services
  • Create and administer customer accounts
  • Communicate about orders, accounts, products, or customer-service requests
  • Respond to questions and inquiries
  • Detect and prevent fraud, abuse, security incidents, and unauthorized transactions
  • Maintain and improve our website and services
  • Analyze website performance and usage
  • Maintain business and transaction records
  • Comply with applicable laws, regulations, tax obligations, and legal processes
  • Enforce our Terms & Conditions and other policies
  • Send marketing communications where permitted by law and according to your preferences

3. Order and Transaction Information

When you purchase from VialBench, we collect information necessary to process and fulfill your order. This may include your name, contact information, billing address, shipping address, products ordered, transaction details, and related order history.

We retain transaction records as reasonably necessary for accounting, tax, fraud prevention, customer service, legal compliance, and legitimate business purposes.

4. Payment Processing

Payments are processed through third-party payment service providers.

These providers may collect and process payment information according to their own privacy policies and security practices. Depending on the payment method used, this information may include payment-card details, billing information, transaction identifiers, and fraud-prevention information.

VialBench does not intend to store complete payment-card numbers or card security codes on its own systems.

5. Shipping and Order Fulfillment

We may provide information necessary to fulfill and deliver orders to shipping carriers and other fulfillment service providers.

This may include your name, shipping address, contact information, and information reasonably necessary to complete delivery.

6. Customer Accounts

If you create an account, we may store information associated with your account, including your name, contact information, addresses, order history, and account preferences.

You are responsible for maintaining the confidentiality of your account credentials.

7. Cookies and Similar Technologies

VialBench and our service providers may use cookies and similar technologies to operate the website, maintain shopping-cart and checkout functionality, remember user preferences, maintain account sessions, improve security, analyze website usage, and support other website features.

Some cookies are necessary for the website and e-commerce functionality to operate. Other cookies or technologies may be used for analytics or other purposes where permitted by law.

You may be able to control cookies through your browser settings. Disabling certain cookies may prevent portions of the website, including shopping-cart, account, or checkout functionality, from operating properly.

8. Analytics and Website Performance

We may use analytics and performance tools to understand how visitors interact with our website and to improve website functionality, performance, and user experience.

These services may collect information such as IP address, device and browser information, referring pages, pages viewed, and interactions with the website.

9. Comments and User-Submitted Content

If comments, reviews, or similar features are available, we may collect the information submitted through those features along with technical information such as IP address and browser information for security and spam-prevention purposes.

Content that you intentionally submit for public display, such as a published review or comment, may be visible to other website visitors.

10. Email and Marketing Communications

If you subscribe to our newsletter or other marketing communications, we may use your contact information to send those communications.

You may unsubscribe from marketing emails using the unsubscribe mechanism provided in the message.

Transactional communications related to orders, accounts, security, or customer-service matters are separate from marketing communications and may still be sent when necessary to provide our services.

11. How We Share Information

We may disclose information to third parties when reasonably necessary to operate our business and provide our services, including:

  • Payment processors
  • Shipping carriers and fulfillment providers
  • Website hosting and infrastructure providers
  • Email and communications providers
  • Analytics and technology providers
  • Fraud-prevention and security providers
  • Professional advisers such as accountants, attorneys, and consultants
  • Government agencies, regulators, courts, or law-enforcement authorities when required or permitted by law

We may also disclose information in connection with a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction.

We do not sell personal information for money.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, providing customer service, preventing fraud, resolving disputes, and satisfying legal, accounting, and tax obligations.

Different categories of information may be retained for different periods.

13. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission, electronic storage system, or security measure can guarantee absolute security. You provide information electronically at your own risk.

14. Your Privacy Rights

Depending on where you reside and applicable law, you may have rights regarding your personal information, which may include the right to:

  • Request access to certain personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Obtain information about how your personal information is used or disclosed
  • Opt out of certain uses of personal information where applicable
  • Withdraw consent where processing is based on consent

These rights may be subject to exceptions and limitations under applicable law.

To submit a privacy request, contact us at support@vialbench.com.

We may need to verify your identity before completing certain requests.

15. California Privacy Rights

California residents may have additional privacy rights under applicable California law.

Depending on the applicability of those laws to VialBench and the nature of the information involved, California residents may have rights to request information regarding personal information collected, used, disclosed, sold, or shared; request correction or deletion; and exercise other rights provided by applicable law.

VialBench will not discriminate against an individual for exercising applicable privacy rights.

Privacy requests may be submitted to support@vialbench.com.

16. Children’s Privacy

Our website and products are intended for adults 18 years of age or older.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

17. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites or services.

We are not responsible for the privacy, security, or content practices of third parties. Your interactions with third-party services are governed by their respective terms and privacy policies.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technology, legal requirements, or business operations.

When we make changes, we may update the effective date displayed at the top of this page. Your continued use of the website after an updated policy becomes effective is subject to the revised policy.

19. Contact Us

Questions or requests concerning this Privacy Policy or our privacy practices may be directed to:

VialBench Research LLC
9500 Kiefer Blvd
PO Box 276001
Sacramento, CA 95827
United States

Email: support@vialbench.com